Customer Relationship Manager
eContactWorld
Vacancy:
Bengalore, Karnataka, India
Job Overview
- As the Customer Relationship Manager, you will play a key role in ensuring that all caller have a positive, memorable experience at our center. You will handle customer inquiries, coordinate special events, and manage party bookings, ensuring every event is smooth and seamless. This role requires a detail-oriented, enthusiastic individual who is passionate about creating exceptional guest experiences.
Job Responsibilities
Customer Experience Management: Act as the primary point of contact for all customer inquiries, feedback, and issues, ensuring a prompt and positive response to foster customer loyalty.
· Event & Party Coordination: Manage all aspects of party and event bookings, including planning, setup, guest communication, and post-event follow-up to ensure client satisfaction.
· Relationship Building: Build strong relationships with guests, creating a welcoming and engaging environment that encourages repeat visits and referrals.
· Staff Coordination: Work closely with the operations and floor teams to ensure adequate staffing, setup, and readiness for events, and support with staff training on customer service standards.
· Sales & Revenue Generation: Drive event and party bookings by actively engaging potential clients, presenting attractive packages, upselling additional services, and working with marketing to promote offerings.
· Complaint Resolution: Handle customer complaints or issues effectively, working with the center team to find swift and satisfactory resolutions.
· Record Keeping & Reporting: Maintain accurate records of bookings, customer feedback, and event outcomes, providing regular updates and insights to management
Employment Status
- Full-time
Workplace
- Work at office
Educational Requirements
- Bachelor’s degree in Hospitality, Event Management, Marketing, or a related field (preferred).
- 2+ years of experience in customer relationship management, event planning, or guest services, ideally within the hospitality, retail, or entertainment sectors.
- Strong interpersonal skills with the ability to communicate effectively (English and Hindi) with customers and team members alike.
- Exceptional organizational skills with attention to detail and the ability to manage multiple events and bookings simultaneously.
- Sales-oriented mindset with a passion for driving bookings and promoting customer loyalty.
- Problem-solving abilities with a focus on finding solutions that enhance the guest experience.
- Flexibility to work weekends, holidays, and peak times as required.
Experience Requirements
- 2 to 6 year(s)
Additional Requirements
- Age 24 to 38 years
- Both males and females are allowed to apply
- 2 years+ of experience
- Analyze keywords and SEO techniques used by competitors, develop and implement Content strategies, Google Adsense, Adwords, and Analytics.
- Audience targeting, analyzing, planning and using SEO and SEM, On-Page SEO, Off-Page SEO, keyword research, content marketing, Google AdWords, Google Analytics, Adsense, Youtube Marketing, Blogging, Inbound Marketing, Outbound Marketing, etc.
- Knowledge of Server/cPanel/Hosting
- API Integration like Youtube, Facebook, Google, SMS, and Payment Gateway.
- Leadership – Intermediate leadership skills with the ability to help create a safe environment for others to learn and grow as engineers and a proven track record of self-motivation in identifying opp.
Job Location
Bangalore, Karnataka, INDIA.
Salary
₹150,000-₹50,000
Compensation & Other Benefits
- Mobile bill, Tour allowance, Weekly 2 holidays
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Send your CV to hr@econtactworld.com
Application Deadline : 30 NOV 2025
Job Summary
- Job Published on: 24 JAN 2025
- Employment Status: Full-time
- Experience: 2 to 6 year(s)
- Gender: Both males and females are allowed to apply
- Age: Age 24 to 38 years
- Job Location: Bangalore, INDIA
- Salary: Negotiable
- Application Deadline: 30 NOV 2025